Important Information and Who We Are
We have appointed a data privacy manager who is responsible for overseeing
Full name of legal entity: NEST BIRTH AND BEYOND LTD, incorporated and registered in England and Wales with company number: 11478832, whose registered office is at 85 Great Portland Street, First Floor, London, W1W 7LT.
Telephone number: 0207 164 6610
You have the right to make a complaint at any time to the Information
Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
The Data we Collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:
Identity Data includes your: first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, due date and gender. It may also include your partner’s first name and last name;
Contact Data includes: billing address, delivery address, email address and telephone numbers. It may also include the contact data of your emergency contact (first and last name and telephone number).
Financial Data includes: bank account and payment card details and your PayPal email address.
Transaction Data includes: details about payments to and from you and other details of products and services you have purchased from us.
Technical Data includes: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.
Profile Data includes: your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes: information about how you use our website, products and services.
Marketing and Communications Data includes: your preferences in receiving marketing from us and our third parties and your communication preferences.
Special Categories of Personal Data: in the course of making a booking
or otherwise, you might voluntarily provide us with health information about
you if relevant to the service that you are requesting or booking or the course
or event that you may be attending (including third party services). You may also provide us with your dietary requirements if any booking requires catering to be provided.
With the exception of health information that you may voluntarily provide to us (as referred to above), we do not collect any other Special Categories of Personal Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information,
genetic or biometric data). Nor do we collect any information about criminal
convictions and offences.
If you Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
How is your Personal Data Collected?
We use different methods to collect data from and about you including through:
Direct interactions. You may give us your Identity, Contact, Health Data and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.
This includes personal data you provide when you:
Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources, for example technical data from online search engines, advertising networks or analytics providers.
How we use your Personal Data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
Where you have provided consent.
Where we need to perform the contract we are about to enter into or have entered into with you.
Where it is necessary for our legitimate interests (or those of a third party) and
your interests and fundamental rights do not override those interests.
Where we need to comply with a legal obligation.
Purposes for which we will use your Personal Data
We have set out below, in a table format, a description of all the ways we plan to
use your personal data, and which of the legal bases we rely on to do so. We
have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
|Purpose/Activity||Type of data||Lawful basis for|
processing including basis of legitimate interest
|To register you as a new customer||(a)Identity|
|Performance of a contract with you|
|To process and deliver your order including:|
(a) Manage payments,
fees and charges
(b) Collect and recover money owed to us
(e)Marketing and Communications
(a) Performance of a contract with you
|To allow our experts and third parties to fulfil their services to you. To|
pass your personal data to our experts and third parties, to enable them to send you information about their goods and services on their own behalf
(e)Marketing and Communications
(b) Performance of a contract with you.
(c) Necessary for our and our third parties’ legitimate
interests (so that they can be provided with your information in order to provide
the services to you).
|To manage our relationship with you which will include:(a)|
Asking you to leave a review or take a survey
(d)Marketing and Communications
|(a) Performance of a contract with you|
(b)Necessary to comply with a legal obligation
(c)Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
|To enable you to partake in a prize draw, competition or|
complete a survey
(e)Marketing and Communications
(a)Performance of a contract with you
(b)Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
|To administer and protect our business and this website (including troubleshooting,|
data analysis, testing, system maintenance, support, reporting and hosting of data)
(a)Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent
fraud and in the context of a business reorganisation or group restructuring
(b)Necessary to comply with a legal obligation
|To deliver relevant website content and advertisements to you and measure or|
understand the effectiveness of the advertising we serve to you
(e)Marketing and Communications
|Necessary for our legitimate interests (to study how customers use our products/services,|
to develop them, to grow our business and to inform our marketing strategy)
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences||(a) Technical|
|Necessary for our legitimate interests (to define types of customers for our products|
and services, to keep our website updated and relevant, to develop our business
and to inform our marketing strategy)
|To make suggestions|
and recommendations to you about goods or services that may be
of interest to you
(f)Marketing and Communications
|Necessary for our legitimate interests (to develop our products/services and grow our|
|To allow the course leader and other members of the course to keep in touch with|
|(a)Performance of a contract with you|
(b)Necessary for our legitimate interests (for the course leaders to pass on information to you and for you to keep in contact with the course leader and other course members).
|To allow us to book catering when you book an event, course or workshop|
(a) Performance of a
contract with you
|To provide external third parties with information on any allergies, health|
conditions or restriction which may impact the provision of any third party service that you book through us.
(a)Performance of a
We may use your Identity, Contact, Technical, Usage and Profile Data to form a
view on what we think you may want or need, or what may be of interest to you.
This is how we decide which products, services and offers may be relevant for
you (we call this marketing).
Withdrawing Consent, Opting Out or otherwise Objecting to Direct Marketing
Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above. In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests. You have an absolute right to opt-out of direct marketing at any time. You can do this by following the instructions in the communication (where this is an electronic message) or by contacting us using the details set out below.
Where you opt out of receiving these marketing messages, this will not apply to
personal data provided to us as a result of a product/service purchase, warranty
registration, product/service experience or other transactions.
that some parts of this website may become inaccessible or not function
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that
reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
Third Parties: such as experts and other third parties when you buy their goods
and/or book their services, courses, events and workshops through us where we act as booking agent, or directly with the partner where we act solely as a
technology provider. Your information is shared with such external third parties in order that:
-bookings can be facilitated and, if necessary, contact made in advance of your booking;
-they can dispatch the goods you ordered directly to you;
-they can improve the services they offer to their customers and business operations by providing statistical data regarding customers, both on an aggregated basis and on an individual level; and
-they have information about any allergies, health conditions or restrictions that
may restrict or prevent the delivery of part of or the whole of the third party’s
Your personal data will be treated by such third parties in accordance with their
own privacy policies or privacy statements. However, under GDPR, such third parties have obligations to respect the security of your personal data and to treat it in accordance with the law.
Specific Third Parties:
which can be found here: www.paypal.com/uk/webapps/mpp/ua/privacy-full.
you wish to use PayPal to complete any transactions through our website.
To other third parties who perform functions on our behalf in relation to our website or otherwise in connection with the running of our business and for the provision of our services such as venue owners, website hosting, conducting surveys and market research, providing social media analysis, providing marketing email services and data analysis tools; and for the purpose of facilitating our business and improving our products, content, services or advertising.
We require all third parties to respect the security of your personal data and to
treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our
We treat the security and method of processing your personal information very seriously, and we will never sell your personal information under any circumstances.
We do not transfer your personal data outside the European Economic Area (“EEA”) with the exception of the below. Some of our third party providers are based outside the EEA or they have servers outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we share personal information originating in the EEA with a third party provider outside the EEA, we will do so on the basis of lawful measures to transfer your personal information outside the EEA, such as the EU standard contractual clauses or Privacy Shield Framework.
We have put in place appropriate security measures to prevent your personal data
from being accidentally lost, used or accessed in an unauthorised way, altered
or disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need
to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.
In some circumstances we will anonymise your personal data (so that it can no
longer be associated with you) for research or statistical purposes, in which
case we may use this information indefinitely without further notice to you.
You will not have to pay a fee to access your personal data (or to exercise any of
the other rights). However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we could refuse to
comply with your request in these circumstances.
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not
disclosed to any person who has no right to receive it. We may also contact you
to ask you for further information in relation to your request to speed up our
We try to respond to all legitimate requests within one month. Occasionally it
could take us longer than a month if your request is particularly complex or
you have made a number of requests. In this case, we will notify you and keep
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for
activities where our interests are overridden by the impact on you (unless we
have your consent or are otherwise required or permitted to by law). You can
obtain further information about how we assess our legitimate interests against
any potential impact on you in respect of specific activities by contacting us.
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.
Request access to your personal data (commonly known as a “data subject access
request”). This enables you to receive a copy of the personal data we hold
about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal
reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:
If you want us to establish the data’s accuracy.
Where our use of the data is unlawful but you do not want us to erase it.
Where you need us to hold the data even if we no longer require it as you need it to
establish, exercise or defend legal claims.
You have objected to our use of your data but we need to verify whether we have
overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.