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Privacy policy.

The Nest Club respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit, use and interact with our website (regardless of where you visit it from) and when you purchase services/products provided by us or by our experts and affiliated brands from our website, and tell you about your privacy rights and how the law protects you.

Please use the Glossary to understand the meaning of some of the terms used in this privacy policy.

Important Information and Who We Are

Purpose of this Privacy Policy

This privacy policy aims to give you information on how The Nest Club collects and processes your personal data, including any data you may provide through our website, social media channels, contact form/email address or Whatsapp groups when you:

  • -sign up to our newsletter;
  • -purchase a product or service;
  • -take part in a competition, survey or quiz;
  • -like, comment, message or respond to posts on our social media platforms; or
  • communicate with us via Whatsapp, telephone or email.

It is important that you read this privacy policy together with any other privacy policy or fair processing policy we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy policy supplements other notices and privacy policies and is not intended to override them.


NEST BIRTH AND BEYOND LTD is the controller and responsible for your personal data (collectively referred to as “The Nest Club”, “we”, “us” or “our” in this privacy policy.

We have appointed a data privacy manager who is responsible for overseeing
questions in relation to this privacy policy. If you have any questions about this privacy policy, please contact the data privacy manager using the details set out below.

Contact Details

Full name of legal entity: NEST BIRTH AND BEYOND LTD, incorporated and registered in England and Wales with company number: 11478832, whose registered office is at 85 Great Portland Street, First Floor, London, W1W 7LT.


Telephone number: 0207 164 6610

You have the right to make a complaint at any time to the Information
Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

Changes to the Privacy Policy and your Duty to Inform us of Changes

We keep our privacy policy under regular review. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Third-Party Links

This website includes links to the websites of our experts and may include links to other third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow our experts and other third parties to collect or share data about you. We do not control the websites of our experts or third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

The Data we Collect about you

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

Identity Data includes your: first name, maiden name, last name, username or similar identifier, marital status, title, date of birth, due date and gender. It may also include your partner’s first name and last name;

Contact Data includes: billing address, delivery address, email address and telephone numbers. It may also include the contact data of your emergency contact (first and last name and telephone number).

Financial Data includes: bank account and payment card details and your PayPal email address.

Transaction Data includes: details about payments to and from you and other details of products and services you have purchased from us.

Technical Data includes: internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website.

Profile Data includes: your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.

Usage Data includes: information about how you use our website, products and services.

Marketing and Communications Data includes: your preferences in receiving marketing from us and our third parties and your communication preferences.

Special Categories of Personal Data: in the course of making a booking
or otherwise, you might voluntarily provide us with health information about
you if relevant to the service that you are requesting or booking or the course
or event that you may be attending (including third party services).  You may also provide us with your dietary requirements if any booking requires catering to be provided.

We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data could be derived from your personal data but is not considered personal data in law as this data will not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy policy.

With the exception of health information that you may voluntarily provide to us (as referred to above), we do not collect any other Special Categories of Personal Data (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information,
genetic or biometric data). Nor do we collect any information about criminal
convictions and offences.

If you Fail to Provide Personal Data 

Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.

How is your Personal Data Collected?

We use different methods to collect data from and about you including through:

Direct interactions. You may give us your Identity, Contact, Health Data and Financial Data by filling in forms or by corresponding with us by post, phone, email or otherwise.

This includes personal data you provide when you:

  • sign up to or attend the services, courses, workshops or events·
  • purchase our products or services or the products or services of our experts and other third parties;
  • post, like, respond to, comment on or share our posts on our social media platforms;
  • create an account on our website;
  • subscribe to our service or publications;
  • request marketing to be sent to you;
  • by participating in our online content;
  • enter a quiz, competition, promotion or survey;
  • providing information to and interactions with our course leaders and other course
    participants; or
  • give us feedback or contact us.

Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies and other similar technologies. Please see our cookie policy [LINK] for further details.

Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources, for example technical data from online search engines, advertising networks or analytics providers.

How we use your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

Where you have provided consent.

Where we need to perform the contract we are about to enter into or have entered into with you.

Where it is necessary for our legitimate interests (or those of a third party) and
your interests and fundamental rights do not override those interests.

Where we need to comply with a legal obligation.

Purposes for which we will use your Personal Data

We have set out below, in a table format, a description of all the ways we plan to
use your personal data, and which of the legal bases we rely on to do so. We
have also identified what our legitimate interests are where appropriate.

Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.

Purpose/ActivityType of dataLawful basis for
processing including basis of legitimate interest
To register you as a new customer(a)Identity
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments,
fees and charges
(b) Collect and recover money owed to us





(e)Marketing and Communications

(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover
debts due to us)

To allow our experts and third parties to fulfil their services to you. To
pass your personal data to our experts and third parties, to enable them to send you information about their goods and services on their own behalf

(a) Identity

(b) Contact



(e)Marketing and Communications

(a) Consent
(b) Performance of a contract with you.
(c) Necessary for our and our third parties’ legitimate
interests (so that they can be provided with your information in order to provide
the services to you).
To manage our relationship with you which will include:(a)
Notifying you about changes to our terms or privacy policy(b)
Asking you to leave a review or take a survey
(a) Identity
(c) Profile
(d)Marketing and Communications
(a) Performance of a contract with you
(b)Necessary to comply with a legal obligation
(c)Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or
complete a survey





(e)Marketing and Communications

(a)Performance of a contract with you
(b)Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting,
data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Identity

(a)Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent
fraud and in the context of a business reorganisation or group restructuring
(b)Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or
understand the effectiveness of the advertising we serve to you

(a) Identity




(e)Marketing and Communications


Necessary for our legitimate interests (to study how customers use our products/services,
to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences(a) Technical
Necessary for our legitimate interests (to define types of customers for our products
and services, to keep our website updated and relevant, to develop our business
and to inform our marketing strategy)
To make suggestions
and recommendations to you about goods or services that may be
of interest to you






(f)Marketing and Communications

Necessary for our legitimate interests (to develop our products/services and grow our
To allow the course leader and other members of the course to keep in touch with
(a) Identity
(a)Performance of a contract with you
(b)Necessary for our legitimate interests (for the course leaders to pass on information to you and for you to keep in contact with the course leader and other course members).
To allow us to book catering when you book an event, course or workshop
(a) Health

(a)  Performance of a
contract with you
To provide external third parties with information on any allergies, health
conditions or restriction which may impact the provision of any third party service that you book through us.

(a) Health

(a)Performance of a
contract with you.



We strive to provide you with choices regarding certain personal data uses,
particularly around marketing and advertising.

Promotional Offers from us

We may use your Identity, Contact, Technical, Usage and Profile Data to form a
view on what we think you may want or need, or what may be of interest to you.
This is how we decide which products, services and offers may be relevant for
you (we call this marketing).

You will receive marketing communications from us if you have requested information from us or purchased goods or services from us and you have not opted out of receiving that marketing.

Withdrawing Consent, Opting Out or otherwise Objecting to Direct Marketing

Wherever we rely on your consent, you will always be able to withdraw that consent, although we may have other legal grounds for processing your data for other purposes, such as those set out above.  In some cases, we are able to send you direct marketing without your consent, where we rely on our legitimate interests.  You have an absolute right to opt-out of direct marketing at any time.  You can do this by following the instructions in the communication (where this is an electronic message) or by contacting us using the details set out below.

Where you opt out of receiving these marketing messages, this will not apply to
personal data provided to us as a result of a product/service purchase, warranty
registration, product/service experience or other transactions.


You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note
that some parts of this website may become inaccessible or not function
properly. For more information about the cookies we use, please see [LINK TO YOUR COOKIE POLICY

Change of Purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that
reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us

If we need to use your personal data for an unrelated purpose, we will notify you
and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

Disclosures of your Personal Data

We may share your personal data with the parties set out below for the purposes set out in the table above.

Third Parties: such as experts and other third parties when you buy their goods
and/or book their services, courses, events and workshops through us where we act as booking agent, or directly with the partner where we act solely as a
technology provider.  Your information is shared with such external third parties in order that:

-bookings can be facilitated and, if necessary, contact made in advance of your booking;

-they can dispatch the goods you ordered directly to you;

-they can improve the services they offer to their customers and business operations by providing statistical data regarding customers, both on an aggregated basis and on an individual level; and

-they have information about any allergies, health conditions or restrictions that
may restrict or prevent the delivery of part of or the whole of the third party’s

Your personal data will be treated by such third parties in accordance with their
own privacy policies or privacy statements. However, under GDPR, such third parties have obligations to respect the security of your personal data and to treat it in accordance with the law.

Specific Third Parties:

We use a third party payment processor Stripe to process some payments made by you on our website.  We do not store credit card details and instead rely on Stripe for this.  We obtain limited information from Stripe such as the last four digits, the country of issuance and the expiration date. The processing of such data by Stripe is covered by their privacy policy which may be viewed here:  Stripe’s services in Europe are provided by a Stripe affiliate, Stripe Payments Europe Limited, an entity located in Ireland. In providing its payment processing services, Stripe Payments Europe Limited transfers personal data to Stripe, Inc. in the US. For further information about the safeguards used when your information is transferred outside the European Economic Area, see the section of Stripe’s privacy policy entitled “International Data Transfers”.

Please note that all PayPal transactions are subject to the PayPal Privacy Policy
which can be found here:
Please ensure that you are happy with the terms of the PayPal Privacy Policy if
you wish to use PayPal to complete any transactions through our website.

To other third parties who perform functions on our behalf in relation to our website or otherwise in connection with the running of our business and for the provision of our services such as venue owners, website hosting, conducting surveys and market research, providing social media analysis, providing marketing email services and data analysis tools; and for the purpose of facilitating our business and improving our products, content, services or advertising.

Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

We require all third parties to respect the security of your personal data and to
treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our

We treat the security and method of processing your personal information very seriously, and we will never sell your personal information under any circumstances.

International Transfers

We do not transfer your personal data outside the European Economic Area (“EEA”) with the exception of the below. Some of our third party providers are based outside the EEA or they have servers outside the EEA so their processing of your personal data will involve a transfer of data outside the EEA. Whenever we share personal information originating in the EEA with a third party provider outside the EEA, we will do so on the basis of lawful measures to transfer your personal information outside the EEA, such as the EU standard contractual clauses or Privacy Shield Framework.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.

Data Security

We have put in place appropriate security measures to prevent your personal data
from being accidentally lost, used or accessed in an unauthorised way, altered
or disclosed. In addition, we limit access to your personal data to those
employees, agents, contractors and other third parties who have a business need
to know. They will only process your personal data on our instructions and they
are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally
required to do so.

Data Retention

How long will you use my personal data for?

By law we have to keep basic information about our customers (including Contact,
Identity, Financial and Transaction Data) for six years after they cease being
customers for tax purposes.

In some circumstances you can ask us to delete your data: see your legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no
longer be associated with you) for research or statistical purposes, in which
case we may use this information indefinitely without further notice to you.

Your Legal Rights

Under certain circumstances, you have rights under data protection laws in relation
to your personal data. Please contact us to find out more about these rights

No fee usually required

You will not have to pay a fee to access your personal data (or to exercise any of
the other rights). However, we may charge a reasonable fee if your request is
clearly unfounded, repetitive or excessive. Alternatively, we could refuse to
comply with your request in these circumstances.

What we may need from you

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not
disclosed to any person who has no right to receive it. We may also contact you
to ask you for further information in relation to your request to speed up our

Time limit to respond

We try to respond to all legitimate requests within one month. Occasionally it
could take us longer than a month if your request is particularly complex or
you have made a number of requests. In this case, we will notify you and keep
you updated.


Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for
activities where our interests are overridden by the impact on you (unless we
have your consent or are otherwise required or permitted to by law). You can
obtain further information about how we assess our legitimate interests against
any potential impact on you in respect of specific activities by contacting us.

Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.

Comply with a legal obligation means processing your personal data where it is necessary for compliance with a legal obligation that we are subject to.

Your Legal Rights

You have the right to:

Request access to your personal data (commonly known as a “data subject access
request”). This enables you to receive a copy of the personal data we hold
about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal
reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

If you want us to establish the data’s accuracy.

Where our use of the data is unlawful but you do not want us to erase it.

Where you need us to hold the data even if we no longer require it as you need it to
establish, exercise or defend legal claims.

You have objected to our use of your data but we need to verify whether we have
overriding legitimate grounds to use it.

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.